Support

Need a hand? Email us at support@try-sweep.com, or call or text +1 (807) 805-1800, and a real person will get back to you. Tell us your business name and what you were trying to do. Screenshots help.

Are you a customer of a business that uses Sweep?

Cleaning companies, contractors and other local businesses use Sweep to manage their bookings. If you have a question about an appointment, a price, an invoice or a payment, please contact that business directly. Their name and contact details are in your booking confirmation email or text. They can see your booking and make changes; we can't.

Text messages (SMS)

Businesses on Sweep can send their customers text messages about their appointments. Sweep also sends account texts to the business owners who use Sweep.

• Who is texting you: every text starts with the name of the business that sent it (for example, "SweepClean: …"). Texts about your Sweep account start with "Sweep:".
• What we send: booking confirmations, appointment reminders, reschedule and cancellation notices, "on the way" alerts, and replies to messages you send. Business owners also get account notices (welcome, trial ending, payment problems). No marketing.
• How often: message frequency varies with your bookings, usually a few texts per appointment.
• Cost: Sweep and the businesses don't charge for texts. Message and data rates from your mobile carrier may apply.
• Stop texts: reply STOP to any message to unsubscribe. You'll get one confirmation and no further texts. Reply START to opt back in.
• Get help: reply HELP to any message, or email support@try-sweep.com.
• Privacy: your mobile number is used only to send these messages. We don't share or sell mobile numbers or text-message consent to third parties for marketing. See our Privacy Policy and Terms.

Carriers are not liable for delayed or undelivered messages.

For businesses using Sweep

Getting started

After you sign up, the dashboard walks you through adding your services, your business details and logo, and your first booking. Stuck on a step? Email us and we'll help you set it up.

Billing and your subscription

• Update your card, see invoices or cancel in Settings → Billing → Manage billing.
• If a payment fails, we'll let you know by email and text. Update your card in Billing and access continues without interruption.
• Questions about a charge? Email us with your business name.

Your account and data

• Forgot your password? Use "Forgot password" on the login page.
• Need an export of your data, or want to close your account? See account deletion or email us.
• Privacy requests: privacy@try-sweep.com.

Something not working?

Email us with the page you were on, what you expected and what happened instead. A screenshot helps us fix it faster.

Contact

Sweep Digital Inc.
Email: support@try-sweep.com
Phone or text: +1 (807) 805-1800 (leave a voicemail and we'll call you back)