Delete your Sweep account

This page explains how to delete your Sweep account and the data associated with it, or delete specific data without closing your account. Sweep is developed by Sweep (try-sweep.com).

Option 1: Delete your account in the app

Only the account owner can delete a business's Sweep account. Team members and customers, see below.

1. Sign in to Sweep in the app or at try-sweep.com.
2. Go to Settings → Billing.
3. At the bottom of the page, select Delete account permanently.
4. We email a 6-digit confirmation code to the owner's email address.
5. Type your business's exact name and the code, then confirm.

Your account is deleted immediately and you receive a confirmation email.

Option 2: Request deletion by email

If you can't sign in or no longer have the app, email privacy@try-sweep.com from the email address on your account, with the subject "Account deletion request" and your business name. We will verify that you own the account and complete the deletion within 30 days.

Team members and customers: delete your own account

If you use Sweep as a team member (for example, a technician using the mobile app) or as a customer of a business that uses Sweep, you can have your own login deleted without the business closing its account:

• In the app: team members select Delete my account at the bottom of the side menu; customers go to My Profile → Delete account. Type DELETE to confirm. Your login is deleted immediately and you are signed out on every device; or
• Email privacy@try-sweep.com from the email address you use to sign in, with the subject "Delete my user account" and the name of the business you work with; or
• Ask the business owner to remove you in Settings → Users.

We will confirm your request by email and delete your account and personal profile (name, login, phone number and push notification tokens) within 30 days.

What is kept: records the business needs or must keep by law, such as invoices, payments, completed jobs and job photos, stay with that business and are controlled by it. Where possible, your name on those records is kept only as needed for the business's records. Ask the business directly if you want those records changed.

What gets deleted

• Your account and all team member accounts that belong only to your business
• Contacts, leads, companies, addresses and notes
• Bookings, schedules, jobs, quotes and invoices
• Messages, chats, email and SMS history
• Photos, files and website content you uploaded
• Settings, branding and push notification tokens

What we keep, and for how long

• A deletion record (your email, business name, date and IP address) in our security audit log, kept to prove the deletion took place and to prevent fraud.
• Payment records held by our payment processor (Stripe), which they must keep for tax and legal reasons under their own policies.
• Encrypted backups, which may contain your data for up to 30 days until they are overwritten.

Delete some of your data without deleting your account

You can delete individual contacts, bookings, quotes, invoices, photos, notes and messages at any time from inside Sweep. Deleted items are removed right away. If you'd like us to delete other specific data for you, email privacy@try-sweep.com and say what you want removed.

Are you a client of a business that uses Sweep?

If a business stores your details in Sweep, that business controls your data. Ask them directly to delete it. You can also email us and we will pass your request on and help them complete it.

More detail is in our Privacy Policy.